Returns and refunds

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You'll also need the receipt or proof of purchase.

To start a return, you can submit a request through your customer account at https://account.spanties.com, or contact us at info@spanties.ie. Please note that returns will need to be sent to the following address: 14A Beverly Grove, Knocklyon, Dublin, D16RY24, Ireland. If your return is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Ireland, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@spanties.ie.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Your right to cancel does not apply to intimate items of underwear such as panties, briefs, boxers, and lingerie sets, hosiery.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal

If your order is being shipped to the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason. The withdrawal period begins from the day you (or someone you nominate) receive the last item in your order. If the withdrawal period ends on a weekend or public holiday, it extends to the next working day.

To exercise your right of withdrawal, submit a request through your customer account at https://account.spanties.com, or contact us at info@spanties.ie.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

The right of withdrawal does not apply to intimate items of underwear (panties, briefs, boxers, lingerie sets) and hosiery once the hygiene seal has been broken.

Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days of us receiving the returned goods, or proof that you have sent them back — whichever is earlier. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For EU withdrawal requests, we will also refund the standard delivery cost you paid to receive your order. We do not refund express or premium delivery upgrades. Return shipping costs are at your expense unless the item is faulty or incorrect.

If more than 15 business days have passed since we've approved your return, please contact us at info@spanties.ie.